Returns & Exchange
Toffle is a made-to-order brand.
We work with a variety of products and techniques, many hand-done, many upcycled. The photos of products are a representation of the product and the final product may come out different due to the nature of making process.
- Orders placed can be cancelled within 60 mins for a full refund.
- Share revised address, or size even after you have placed an order, before the order ships via WhatsApp.
- For tailored fit, please message us your body measurement and fit preference as per our Size Guide via WhatsApp.
International :
Orders once dispatched cannot be cancelled, exchanged or refunded due to the international shipping costs. Please check with us regarding the product size, fittings etc prior to dispatch to avoid any issues upon arrival.
Within India :
- Please ship us the products to avail exchange for any size issues. Customers will have to bear one way shipping.
- Rs.500 payable for each piece size alteration in case you have received the size you have ordered.
This is waived off in case of a mistake on production end.
How to Ship the product back -
Please book the courier using Delhivery, Shiprocket online services or any local courier.
Please mention your order ID, name, phone number and size exchange inside the package with the product on a paper and ship the item back to us.
Delivery Address -
F-291/64, First Floor, Old Mb Road, Lado Sarai New Delhi 110030
Poc Name - Pawan Kumar, +91 8527702492
This contact is given for delivery purpose to courier only, please do not call the number for any other issue.
What qualifies for Exchange :
Any size issues, any products you may not like upon delivery also qualifies for exchange within India.
You can get another product or store credit of same amount. Please ship the product to us to avail the same.
International :
- Orders once placed cannot be cancelled after the cancellation window of 60mins, exchanged or refunded due to the logistics of international shipping.
- For any details on the make, fittings of the product, please reach us prior to the product dispatching to avoid facing any issues upon delivery.
- In case you receive a damaged or different product, we will issue a store credit for the equivalent value for a future purchase.
Within India :
- All product are made to order. Orders once placed cannot be cancelled or refunded beyond the cancellation window of 60mins.
- In case you receive a damaged or different product, we will issue a store credit for equivalent value for a future purchase.
Other non-refundable scenarios :
- If you have requested a priority delivery, we will try our best to make it in that time. If in some cases we are unable to, due to logistical issues it does not quality for a refund. If you refuse delivery, a store credit will be issued to you.
Non-Refundable Charges :
- Shipping charges are non-refundable in case of returns.
- Payment gateway fees of 2-3% is non-refundable in case of returns.
- In case of partial COD orders, if package is not received by you, the partial payment done online is non-refundable.
What does not qualify as a different product?
- Variations in digital prints does not qualify as a different product.
- Variations in hand painted products from what's on the website, to what you have received does not quality as a different product.
- All images are for representation purposes only, final products will come out different due to short run fabric change, print quality change, while keeping the same aesthetics. We will rework minor changes time to time in the design, it does not qualify as a different product .
- Prints and stickers on the product can come out slightly different and does not qualify as a different product.
- Sale/Discounted items are non-refundable, non-returnable.
- Sizing exchange, store credits may be provided on case to case basis.
- Shipping charges, alteration charges or both may be payable.
- Only available in India. A cash collection fees of Rs.100-199 is charged by our courier partners basis your location.
- In case of customer refusal or unavailability, prepaid amount will be non refundable and adjusted against shipping and handling fees.
- End delivery depends on courier service quality in your area. Changing address is not possible after dispatch.

