Returns, Exchange Policy
Orders once placed cannot be cancelled. We make everything upon order and don't keep ready stock, so it's tough to entertain cancellations requests once an order has been sent in production.
What If You Receive a Wrong Size?
Please check if we sent you the wrong size.
Here's how -
1. Keep the t-shirt, hoodie, jacket flat on a surface. Use a measuring tape from left to right on armpit joints. For jeans stretch the waist straight and measure it tip to tip.
(In case you purchased something from our partner websites, where sizing is in L, XL, etc. please see our size chart if the measurement in inches is correct)
2. In case we sent you a wrong size, please share a clear image of this measurement and send it over mail or our social media pages. We will pick it up and arrange a replacement soon.
3. In case you received the right size but it still doesn't fit, you will need to bear shipping charges for pickup and re-delivery. We will share estimates with you once you reach us. In case of one-off pieces, alteration charges will also be payable which differ among pieces. This process can take upto 10 days.
What If I Don't Like What I Receive?
Toffle is a streetwear brand. We encourage people to understand the design, to value the piece and the process as much as we do. Many of our design elements iterate over time. Some products are hand made, hand painted. Due to the nature of this process, the products come out slightly different.
This is part of the process, so it's our sincere request that you stay in touch and understand the brand more.
In case we sent you something that is damaged in any way, or is a completely different product than what you had originally ordered, we will issue a replacement. In cases where there are slight variations in design elements, those do not quality for a return/refund.
What If I Return a Customised order ?
Customised Orders, Tailored Fit orders, and One Off orders are not eligible for returns. We may be able to provide alterations in sizing, and design but shipping charges will be payable by you. For Sale items we will not entertain any returns, refunds or replacements. Please ensure you double check all information before placing an order during any Sale.
Only products which specifically state a Tailored Fit will be eligible for sizing requests. This is not available for Superior line of products. There are no returns or replacements for Superior line of products. Please double check with us before placing an order in case of doubts.
What is the Refund Process when i qualify?
If we sent a wrong or damaged product and are unable to provide a replacement, we will issue a refund in your original mode of payment. It can take upto 7 days for the funds to show in your account. Please reach us regarding RRN reference if needed.
If the above information is unable to help you, please reach us via our Contact Page.