About The Process

Toffle is a made-to-order brand. We work with a lot of hand made garments, applying techniques like bleach, patchwork, paint across our signature line.

Our upcycled products come out unique. As such there will always be variations from what you see, to what you receive as these are not made on a machine but being improved upon manually one piece at a time.

While we do our best to provide you what you want, we also request you to understand why this product is different from what you are used to and join us in our effort to build a sustainable future together.

RETURNS

Returns are accepted if you receive a damaged product or products with major issues in basic making processes like stitching work.

Returns are not accepted for -

  • Upcycled (Affordable Sunday Drops)
  • Customised Orders
  • Tailored Fit Orders
  • Color Variations in Upcycled Products
  • Design Variations in Upcycled Products
  • Color Variations in Hand Painted Products
  • Design Variations in Hand Embroidered products
  • Sizing Issue
  • International Orders

EXCHANGE

Exchange is applicable for -

  • Sizing issue
  • You received a product you did not like


Customers will have to bear shipping charges for both dispatch and pickup for exchange process.

In case the sizing issue is from our end, we arrange both pickup and delivery. This is verified upon receiving the garment back and any dispatch shipping amounts are refunded as gift cards to customers.

CANCELLATIONS

Orders can be cancelled within 30minutes of placing the order online. Please reach us via our contact page for any cancellations.

REFUNDS

Refunds are applicable when -

  • You received a damaged product
  • You received a product you did not like and exchange is not possible on our end
  • A product has gone out of stock and your order was cancelled
  • Order cancellations done within 30 minutes of placing your order online

You can opt for either receiving the full refund in your original mode of payment or as a gift card which you can use for a future purchase with Toffle. Gift cards have no expiration.


Refunds are not applicable for -

  • Tailored Fit Products
  • Customised Products
  • International Orders including the above two product categories.