Returns & Exchange
Toffle is a made-to-order brand.
We work with a variety of products and techniques, many hand-done, many upcycled.
Thus creating space for variations, and uniqueness in everything that ships out!
Cancellations
- Orders placed can be cancelled within 60 mins via email/message request. 100% Refund is issued within 48hrs.
- For cancellations requested once products have been made, we can issue store credits or gift cards for the same value.
Exchange
- Free exchange on any size issues caused due to production error.
- Free exchange on size/fit issue on order values 15,000 INR and above
- You can exchange items with any other product of same value as well, or pay the difference for a higher priced item.
For order values less than 15,000 INR -
A one time pickup fee is payable as per courier rates. ( Approx 100-300 INR, can differ as per location )
Please share actual body measurements while reaching out for an exchange request.
Refunds
- 100% Refund on any quality issues due to production error or wrong item delivery.
- Refunds are not applicable on tailored fit, or customised products. These products can only be altered for sizing and fit.
- In case you do not like any product received, you can exchange it for another product or avail store credits of the same value as refund.
- In case of non-utilisation of store credits/gift cards for 1 year, full refund is issued back to the original mode of payment.
Sale Items
Sample/ Sale items are non-refundable, non-returnable. Sizing exchange, store credits may be provided on case to case basis.
Partial COD
This is only available in India. COD facilitation amount of Rs.100 is non-refundable, as it is charged by courier to facilitated the collection.
In case of non delivery due to customer refusal, the prepaid amount charged at time of placing the order is non-refundable in COD orders.
every shipment adds to your carbon footprint
Reach us prior for a fit assist and get all your doubts cleared. Drop us a message and receive a callback
Upcycled Products
Our upcycled range of products utilise older base products. We dispatch only after assessing longevity on final product.
Thus only size/fit alterations and exchange are entertained in upcycled orders.
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